In Tourpaq we value the importance of keeping a solid history of your customers, without jeopardizing their privacy. This is achieved based on activity log and personal notes and customer cards
Once the a booking is made, the customer will receive an auto generated email with a link and log-in details to ‘my ticket’. My ticket enables your customer to manage their booking themselves – while a full history of actions is logged in Tourpaq.
Fully automated email process – including ticket issuing and payment reminders. E-mails can easily be personalized by merging in names, booking number and more.
Furthermore a dynamic email set up is also available, ensuring that customer only receive information that is relevant to them – enabling upsales and personalized customer communication. Set up based on a logic defined by you including a wide range of criteria such as
Easy all-in one online booking flow for guests
Would you like to know, how guests find their way to you travel agency, who else did they consider or what did they like the most during their holiday? These are all subjects that can be managed through questionnaires set up and send out through Tourpaq
With Group web, you decide how involved you want to be in the booking process – and how much the Group should manage themselves, keeping you updated at all times.
Nowadays, the whole world can fit into a phone, so Tourpaq makes everything easier and more accessible for both customers and partners through dedicated mobile app, fully integrated with back office. The perfect travel companion, with everything your guests need for their holiday in one place. Both before, during and after the holiday.
Through select offer, you get the possibility to generate the offer while speaking to the customer, add comments, set followup dates and send it per email as you hang up the phone. Statistics based on sold, open and/or expired offers are available in the dashboard.